Organizations face an increasing complexity and an increased competition- and cost-pressure. Today, innovation is inevitable and innovation cycles are becoming shorter and shorter. Still, the quality of products and services becomes even more important.
To be successful, organizations need to be able to learn from failure as well as from success. Organizations must understand why some things work fine while other things fail in order to repeat success and avoid repeating failure.
This requires an organizational culture that fosters and demands independent employees and one that permits an open handling of success as well as failure. This is the basis of a culture of mutual trust amongst all employees. By achieving a culture of trust, organizations create an important competitive advantage.